FAQ's

What types of products do you offer at Get at Door?

We offer a wide range of products including home essentials, kitchen items, cosmetics, kids’ suits, undergarments, and stationery. Our goal is to provide a one-stop-shop experience for all your household and personal needs.

How can I place an order on your website?
Placing an order is easy! Simply browse through our categories, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the instructions to complete your order.
Do you offer delivery services across UAE?

Yes, we offer delivery services across all major cities and regions in Pakistan. Delivery times may vary based on your location.

What payment methods do you accept?

We accept a variety of payment methods including cash on delivery, credit/debit cards, and online banking.

Can I exchange an item I’ve purchased?

Yes, we have an exchange policy in place. Items can be exchanged within 7 days of purchase, provided they are in their original condition. Please refer to our Return & Exchange Policy for more details.

How long does it take to receive my order?

Delivery times vary depending on your location. Typically, orders are delivered within 3-5 business days in major cities and 5-7 business days in other regions.

How can I track my order?

Once your order is dispatched, we will send you a tracking number via email or SMS. You can use this number to track your order on our website.

Are the products authentic and of high quality?

Absolutely! We are committed to providing our customers with authentic and high-quality products. We carefully select our suppliers and products to ensure they meet our high standards.

Do you offer any discounts or promotions?

Yes, we frequently offer discounts and promotional deals. Keep an eye on our website and subscribe to our newsletter for the latest offers.

How can I contact customer support?
Our customer support team is available to assist you. You can reach us via email at info@alwaqtgroup.com, Whatsapp us at +971 56 201 5468, or use our website’s live chat feature.
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